CoreCotton Living, we pride ourselves on offering premium bedding and home linens crafted to the highest standards. If you are not completely satisfied with your purchase, we are here to assist you with hassle-free exchanges and returns under the guidelines outlined below.
1. 14-Day Return & Exchange Window
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Eligibility: You may return or request an exchange for eligible items within 14 days of receipt.
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Item Condition: To qualify for a return or exchange, items must be unused, unwashed, in their original condition, and in their original packaging with all product tags intact.
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Hygiene Notice: Due to strict health and hygiene standards for bedding items (including duvet sets, pillows, and mattress toppers), products that show clear signs of use, laundering, or wear cannot be returned unless verified as defective or damaged upon arrival.
2. How to Request a Return or Exchange
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Email our dedicated customer support team at support@corecotton.co.uk with your order number and the reason for your return or exchange.
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Our team will review your request and issue a Return Authorization along with the return shipping address instructions.
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Package your return securely to avoid damage during transit.
3. Return Shipping Costs & Buyer Responsibility
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Standard Returns: Customers are responsible for the cost of return postage for voluntary returns, size exchanges, or change-of-mind requests.
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Proof of Postage: We strongly recommend using a tracked postal service or purchasing shipping insurance when returning items. CoreCotton Living cannot be held responsible for return shipments lost or damaged in transit back to us.
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Damaged or Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with supporting photos. We will cover return shipping and send a replacement immediately at no additional cost.
4. Refunds & Processing Times
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Inspection: Once your returned package is delivered to our facility, our team will inspect the item within 2–3 business days.
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Refund Method: Approved refunds will be processed automatically to your original payment method (Credit/Debit Card or PayPal).
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Processing Period: Please allow 3–5 business days for the refunded amount to reflect in your account, depending on your financial institution's processing times. Initial outbound shipping fees are non-refundable.